Refund policy
RETURN & REFUND POLICY
At MTN MotoWorks, we stand behind the products we offer and want you to shop with confidence. Because many of our products are performance parts, fitment-sensitive components, and electrical accessories, all returns must meet the requirements below.
We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.
To be eligible for a return, the item must be unused, unworn, uninstalled, unopened when applicable, in its original packaging, and in the same condition received. Proof of purchase or order confirmation is required.
To start a return, contact us at:
Returns must be approved before being shipped back. Items returned without prior authorization will not be accepted.
Approval of a return request does not guarantee a refund. Refunds are issued only after the returned item is received, inspected, and approved by MTN MotoWorks.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or incorrect, contact us at support@mtnmotoworks.com as soon as possible so we can review the issue and make it right.
Photos, videos, packaging images, or additional details may be required to verify the issue before a replacement, return, or refund is approved.
Electrical Components
For safety, warranty, and product-integrity reasons, electrical components are final sale once opened, installed, connected, modified, tested, or used.
Electrical components include, but are not limited to:
- Batteries
- Controllers
- Wiring harnesses
- Lights
- Horn kits
- Switches
- Chargers
- Displays
- Sensors
- Connectors
- Any powered or plug-in electrical accessory
Electrical items may only be eligible for return if they are unopened, unused, uninstalled, in original packaging, and approved by MTN MotoWorks.
MTN MotoWorks is not responsible for electrical damage caused by improper installation, incorrect wiring, reverse polarity, misuse, water exposure, modification, incompatible product combinations, or failure to confirm fitment before purchase.
Non-Returnable Items
The following items are not eligible for return:
- Installed, used, worn, opened, or modified products
- Electrical components once opened, installed, connected, tested, modified, or used
- Custom, special-order, or made-to-order items
- Clearance, closeout, final sale, or sale-discounted items
- Gift cards
- Items missing original packaging, hardware, instructions, accessories, or proof of purchase
Returns that do not meet eligibility requirements may be refused or subject to partial refund deductions.
Fitment & Compatibility
Customers are responsible for confirming product fitment, compatibility, and installation requirements before purchase.
MTN MotoWorks is not responsible for damage, installation issues, or incompatibility caused by incorrect fitment, improper installation, modification, misuse, or incompatible product combinations.
Please contact us before purchasing if you have any fitment or compatibility questions.
Exchanges
The fastest way to receive a replacement item is to return the original item first. Once your return is approved and accepted, you may place a separate order for the new item.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
Returned items must be unused, uninstalled, unopened when applicable, in original packaging, and accompanied by proof of purchase.
Refunds
Refunds are processed only after the returned item is received by MTN MotoWorks and inspected.
Once your return is received, we will inspect the item to confirm it meets our return eligibility requirements. If approved, your refund will be issued to the original payment method within 10 business days.
Items that are used, installed, opened when not eligible, damaged, missing parts, missing original packaging, or otherwise not in returnable condition may be refused or subject to a partial refund deduction.
Original shipping charges are non-refundable.
If more than 15 business days have passed since your refund was approved, please contact us at: