Shipping policy

SHIPPING POLICY

At MTN MotoWorks, we work to process and ship orders as quickly and efficiently as possible. Shipping times may vary depending on product availability, fulfillment location, carrier movement, and the delivery destination.

Processing Times

Orders are typically processed within 1–5 business days, unless otherwise stated on the product page.

Some products may require additional processing time due to inventory location, supplier availability, preorder status, high demand, custom preparation, or warehouse fulfillment.

Processing time is separate from shipping/transit time.

Shipping & Delivery Estimates

Estimated delivery times vary by product, shipping method, carrier, destination, and fulfillment location.

Some products may ship from available MTN inventory, while others may ship from a fulfillment warehouse or approved supplier location.

If a product page provides a specific delivery estimate, that estimate applies to that item. For example, certain items may show an estimated delivery window of 7–16 business days.

Shipping estimates are provided as guidelines only and are not guaranteed delivery dates.

Tracking information will be provided once your order is fulfilled and released to the carrier. Please allow normal carrier processing time for tracking updates to appear.

Separate Shipments

Some orders may arrive in multiple packages depending on product type, inventory location, warehouse availability, or supplier fulfillment.

If your order ships in separate packages, tracking may be provided separately for each shipment when available.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

MTN MotoWorks is not responsible for delays, lost packages, returned shipments, or additional shipping charges caused by incorrect, incomplete, or undeliverable addresses provided by the customer.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply to reship the order.

Shipping Delays

While we work hard to meet estimated delivery windows, MTN MotoWorks is not responsible for delays caused by shipping carriers, weather conditions, customs processing, fulfillment delays, supplier delays, peak-season volume, incorrect address information, or other circumstances outside of our control.

If a delay occurs, we will do our best to assist with available tracking information and shipment updates.

Lost or Stolen Packages

Once a package is marked as delivered by the shipping carrier, MTN MotoWorks is not responsible for lost, missing, or stolen packages.

If your tracking shows delivered but you did not receive the package, please check with household members, neighbors, building management, mailrooms, or the shipping carrier directly.

You may also contact us at support@mtnmotoworks.com, and we will assist where possible.

International Shipping

International customers are responsible for any applicable customs fees, import duties, taxes, brokerage fees, or additional charges required by their country.

MTN MotoWorks is not responsible for delays caused by customs processing or import clearance.

If an international shipment is refused, abandoned, or returned due to unpaid customs fees, import duties, taxes, or local delivery requirements, original shipping charges may be non-refundable, and additional return or reshipping fees may apply.