Privacy policy

PRIVACY POLICY

Last updated: August 30, 2026

MTN MotoWorks (“MTN MotoWorks,” “we,” “us,” or “our”) operates this website and online store to provide customers with aftermarket e-moto products, performance parts, accessories, rider gear, lighting, components, and related products and services.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, use our services, create an account, contact us, subscribe to marketing communications, interact with our store, or make a purchase.

This Privacy Policy is intended to provide transparency regarding our privacy practices. Where applicable law requires your consent for a particular use of personal information, we will request that consent separately.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with MTN MotoWorks, we may collect the following categories of personal information:

Contact and Identification Information

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number

Account Information

  • Customer account information
  • Login or account credentials, where applicable
  • Account preferences

Order and Transaction Information

  • Products purchased or considered
  • Order history
  • Shopping activity
  • Returns, refunds, exchanges, and warranty-related information
  • Shipping and delivery information
  • Transaction information

Payment Information

Payments are processed through Shopify, payment processors, and other authorized payment service providers.

MTN MotoWorks does not directly store complete payment card numbers on our systems. Payment information is collected and processed by Shopify and applicable authorized payment service providers.

Communications

We may collect information you provide when you:

  • Contact customer support
  • Send us an email
  • Submit a contact form
  • Communicate with us regarding an order
  • Request a return, refund, warranty review, or other assistance
  • Submit feedback or other communications

Device and Online Activity Information

We and our service providers may automatically collect information such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Device identifiers
  • Website activity
  • Pages viewed
  • Products viewed
  • Referral information
  • Search activity
  • Approximate location derived from an IP address
  • Cookie identifiers
  • Advertising identifiers
  • Interaction and analytics information

Marketing Information

We may collect:

  • Marketing preferences
  • Email subscription status
  • SMS/text marketing preferences
  • Advertising interactions
  • Campaign engagement
  • Information relating to promotional offers

2. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

Directly From You

For example, when you:

  • Place an order
  • Create an account
  • Contact us
  • Subscribe to email or SMS marketing
  • Submit information through our website
  • Request customer support
  • Participate in promotions

Automatically

We may collect information automatically through:

  • Cookies
  • Pixels
  • Tags
  • Analytics technologies
  • Advertising technologies
  • Device technologies
  • Similar tracking technologies

From Service Providers and Business Partners

We may receive information from companies that assist us with:

  • Ecommerce operations
  • Payment processing
  • Shipping
  • Order fulfillment
  • Analytics
  • Advertising
  • Marketing
  • Fraud prevention
  • Security
  • Customer communications
  • Store functionality

This may include Shopify and applications or services integrated with our Shopify store.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

  • Process, confirm, and fulfill orders
  • Process payments, refunds, and exchanges
  • Arrange shipping, fulfillment, delivery, and tracking
  • Provide customer support
  • Manage customer accounts
  • Communicate regarding orders and transactions
  • Respond to questions and requests
  • Provide product and service information
  • Maintain and operate our website and online store
  • Improve our products, services, website, and customer experience
  • Personalize shopping experiences
  • Analyze store traffic and customer interactions
  • Measure advertising and marketing performance
  • Conduct marketing and promotional activities
  • Detect and prevent fraud, abuse, security incidents, and unauthorized activity
  • Protect our customers, business, website, and systems
  • Maintain appropriate business, tax, accounting, and transaction records
  • Resolve disputes
  • Enforce our policies and agreements
  • Comply with legal, regulatory, tax, accounting, and operational requirements

We may also use information for other purposes disclosed to you at the time it is collected or as otherwise permitted by applicable law.

4. SHOPIFY AND OUR ECOMMERCE PLATFORM

Our online store is hosted and powered by Shopify.

Shopify provides ecommerce infrastructure and services that allow us to operate our store, including services relating to:

  • Website hosting
  • Checkout
  • Customer accounts
  • Payment processing
  • Order management
  • Fraud prevention
  • Security
  • Analytics
  • Store functionality
  • Personalization
  • Marketing and advertising features

When you visit, browse, or make a purchase through our store, Shopify may collect and process personal information in connection with providing these services.

Depending on the Shopify services and features enabled on our store, Shopify may also process information regarding your interactions with MTN MotoWorks, Shopify, and other Shopify merchants to provide enhanced functionality, personalization, analytics, fraud prevention, advertising, or other Shopify services.

Information may therefore be shared with Shopify and other service providers and may be processed in countries other than the country in which you reside.

Shopify's processing of personal information is also governed by Shopify's own privacy policies and applicable terms.

Customers may review the Shopify Consumer Privacy Policy for additional information regarding Shopify's collection, use, and processing of personal information.

5. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information when reasonably necessary to operate MTN MotoWorks, fulfill orders, provide services, protect our business, or comply with legal obligations.

Recipients may include:

  • Shopify and Shopify-related services
  • Payment processors
  • Banks and transaction providers
  • Shipping carriers
  • Fulfillment providers
  • Warehousing providers
  • Email providers
  • SMS and customer communication providers
  • Analytics providers
  • Marketing providers
  • Advertising platforms
  • Social media platforms
  • Website and ecommerce technology providers
  • Fraud prevention providers
  • Cybersecurity and security providers
  • Customer service providers
  • Professional advisers
  • Accountants
  • Tax professionals
  • Attorneys
  • Insurers
  • Government agencies
  • Courts
  • Regulators
  • Law enforcement or other authorities when legally required

We may also disclose information in connection with an actual or proposed business transaction such as a merger, acquisition, financing, restructuring, sale of assets, transfer of ownership, or similar corporate transaction.

6. SALE, SHARING, AND TARGETED ADVERTISING

MTN MotoWorks does not sell personal information in exchange for money.

However, privacy laws in certain jurisdictions define the terms “sale” or “sharing” more broadly than an exchange of personal information for money.

For example, certain disclosures of information to advertising, analytics, social media, or marketing providers may be considered a “sale,” “sharing,” or use of information for “targeted advertising” under applicable privacy laws.

We may use advertising and analytics technologies to:

  • Measure advertising performance
  • Understand website activity
  • Determine how customers interact with our products and store
  • Provide more relevant advertising
  • Measure conversions
  • Improve marketing campaigns

Where required by applicable law, customers may have the right to opt out of the sale or sharing of personal information or its use for targeted advertising.

Where available, these choices may be exercised through the privacy or data-sharing controls provided on our website.

7. GLOBAL PRIVACY CONTROL AND OPT-OUT SIGNALS

Certain browsers and browser extensions allow users to transmit privacy preference signals, including Global Privacy Control (“GPC”).

Where required by applicable law and supported by our website and Shopify privacy settings, recognized opt-out preference signals may be treated as requests to opt out of qualifying sale, sharing, or targeted advertising activities.

The availability and effect of these controls may depend on your location, browser, device, applicable law, and the privacy technologies implemented on our store.

8. COOKIES AND TRACKING TECHNOLOGIES

MTN MotoWorks, Shopify, and our service providers may use cookies and similar technologies to:

  • Operate website functionality
  • Maintain website security
  • Remember customer preferences
  • Support checkout
  • Maintain shopping carts
  • Support customer accounts
  • Analyze website traffic
  • Understand customer interactions
  • Measure advertising performance
  • Personalize content
  • Improve marketing
  • Prevent fraud

Some cookies may be necessary for the operation of our website. Other cookies may support analytics, personalization, or advertising.

Depending on your location, you may be able to manage certain cookie preferences using the privacy or cookie controls presented on our website.

You may also modify cookie settings through your browser. Disabling certain cookies may cause portions of the website, shopping cart, account functionality, checkout, or other features to operate improperly.

9. EMAIL AND SMS MARKETING

Where permitted by law and, when required, after obtaining your consent, we may send promotional communications regarding:

  • New products
  • Promotions
  • Product releases
  • Special offers
  • Store updates
  • MTN MotoWorks news

You may unsubscribe from promotional emails using the unsubscribe link provided in the message.

You may opt out of SMS/text marketing by following the instructions contained in the applicable message, including replying STOP where supported.

Opting out of promotional communications does not prevent us from sending non-promotional communications that are necessary to administer transactions or your relationship with MTN MotoWorks, such as:

  • Order confirmations
  • Shipping notifications
  • Delivery information
  • Account notices
  • Customer service communications
  • Safety or product-related notices

10. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, destruction, or misuse.

We also rely on Shopify and other service providers to maintain security measures appropriate to the services they provide.

However, no internet transmission, electronic communication, payment system, or data-storage method can be guaranteed to be completely secure.

Accordingly, MTN MotoWorks cannot guarantee absolute security of personal information.

11. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business and legal purposes.

These purposes may include:

  • Fulfilling orders
  • Providing customer service
  • Maintaining transaction records
  • Maintaining tax and accounting records
  • Managing warranties
  • Preventing fraud
  • Resolving disputes
  • Enforcing agreements
  • Meeting insurance requirements
  • Complying with legal or regulatory obligations

Retention periods may vary depending on the type of information and applicable requirements.

When personal information is no longer reasonably required, it may be deleted, anonymized, aggregated, or otherwise handled in accordance with applicable law and our legitimate business requirements.

Shopify and other third-party service providers may maintain information according to their own retention policies and legal obligations.

12. INTERNATIONAL DATA PROCESSING AND TRANSFERS

MTN MotoWorks is based in the United States.

Shopify and other service providers we use may operate or maintain systems in multiple countries.

As a result, personal information may be transferred to, stored in, or processed in jurisdictions outside your state, province, or country of residence.

Privacy and data-protection laws in those jurisdictions may differ from those applicable where you reside.

Where required, appropriate safeguards may be used in connection with international transfers of personal information.

13. YOUR PRIVACY RIGHTS

Depending on your location and subject to applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information
  • Request confirmation regarding whether personal information is being processed
  • Request correction of inaccurate personal information
  • Request deletion of personal information
  • Request a copy of certain personal information
  • Request portability of certain personal information
  • Withdraw consent where processing is based on consent
  • Opt out of marketing communications
  • Opt out of certain sales or sharing of personal information
  • Opt out of certain targeted advertising
  • Restrict or object to certain processing where applicable
  • Appeal certain decisions regarding privacy requests where applicable

Privacy rights vary by jurisdiction and may be subject to exceptions or limitations under applicable law.

Exercising Your Rights

To submit a privacy request, contact:

support@mtnmotoworks.com

Please include sufficient information for us to understand and process your request.

We may need to verify your identity before completing certain requests.

Where permitted by law, an authorized agent may submit certain requests on your behalf. We may require reasonable verification of the agent's authority to act for you.

We will not unlawfully discriminate against you for exercising privacy rights granted by applicable law.

14. SHOPIFY PRIVACY REQUESTS

Certain personal information may be processed directly by Shopify.

Depending on the Shopify services being used and your jurisdiction, you may also have rights that can be exercised directly with Shopify through Shopify's privacy tools or privacy portal.

MTN MotoWorks may also use Shopify's merchant tools to assist with customer requests involving access, correction, deletion, or other privacy rights.

15. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to or integrations with third-party websites, social media platforms, applications, products, or services.

Once you leave MTN MotoWorks' website or interact directly with a third-party service, that third party's privacy practices may apply.

MTN MotoWorks does not control and is not responsible for the privacy, security, content, or data practices of independent third parties.

We encourage you to review the applicable privacy policies before providing personal information to third-party services.

16. CHILDREN'S PRIVACY

MTN MotoWorks' online store is intended for a general audience and is not directed to children under 13.

We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information where required by applicable law.

If you are a parent or legal guardian and believe a child has provided personal information to us inappropriately, please contact:

support@mtnmotoworks.com

We will review the request and take appropriate action where required.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in:

  • Our business operations
  • Our website
  • Shopify services
  • Technologies we use
  • Products or services
  • Privacy practices
  • Legal or regulatory requirements

When we make changes, we will post the revised Privacy Policy on this page and update the “Last updated” date.

Where required by applicable law, we may provide additional notice regarding material changes.

18. CONTACT US

Questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information may be directed to:

MTN MotoWorks
Email: support@mtnmotoworks.com

Where Performance Meets Passion™