PRIVACY POLICY

Last updated: May 9, 2026

MTN MotoWorks operates this website and online store to provide customers with aftermarket e-moto products, accessories, parts, and related services.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, use our services, contact us, create an account, subscribe to marketing, or make a purchase from MTN MotoWorks.

By using our website or services, you agree to the collection and use of information as described in this Privacy Policy.

Personal Information We Collect

We may collect personal information including:

Name
Billing and shipping address
Email address
Phone number
Account information
Order history
Shopping activity
Payment and transaction details
Customer support communications
Device, browser, and IP address information
Website usage, analytics, cookie, and advertising data

We do not store complete payment card numbers on our systems. Payment information is processed by Shopify, payment processors, and related service providers.

How We Collect Information

We may collect information:

Directly from you when you place an order, create an account, contact us, subscribe to marketing, or communicate with us
Automatically through cookies, pixels, analytics tools, and similar technologies
Through Shopify and other ecommerce service providers
Through payment, shipping, fulfillment, analytics, marketing, advertising, fraud prevention, and security partners

How We Use Your Information

We use personal information to:

Process, confirm, and fulfill orders
Provide customer support
Manage customer accounts
Process payments and refunds
Arrange shipping, delivery, and order tracking
Communicate about orders, updates, products, promotions, and store activity
Improve our website, products, services, and customer experience
Personalize your shopping experience
Analyze website traffic and marketing performance
Prevent fraud, abuse, unauthorized activity, and security issues
Comply with legal, tax, regulatory, and operational obligations

Marketing, Email, SMS, and Advertising

If you subscribe or provide consent where required, we may send promotional emails, SMS/text messages, or other marketing communications.

You may unsubscribe from promotional emails by using the unsubscribe link in our emails. You may opt out of SMS/text marketing by following the instructions provided in the message, such as replying STOP, where applicable.

We may use cookies, pixels, and advertising technologies to measure marketing performance, understand customer behavior, and provide more relevant advertisements.

Some privacy laws may classify certain advertising, analytics, or cookie-based activity as “sharing” or “targeted advertising.” Where required, you may have the right to opt out of these activities.

Sharing of Information

We may disclose personal information to service providers and partners who help us operate our business, including:

Shopify and Shopify-related services
Payment processors
Shipping carriers and fulfillment providers
Email, SMS, and customer communication providers
Analytics and marketing partners
Advertising platforms
Fraud prevention and security providers
Professional, legal, tax, or compliance providers
Government or legal authorities when required by law

We do not sell personal information for money.

However, some advertising or analytics activities may be considered “sharing,” “targeted advertising,” or similar terms under certain privacy laws.

Relationship With Shopify

Our store is hosted by Shopify, which provides the ecommerce platform used to operate our online store.

Shopify may process personal information necessary to provide ecommerce services such as hosting, checkout, payment processing, analytics, fraud prevention, security, and order management.

For more information, please review Shopify’s Privacy Policy. Shopify provides ecommerce infrastructure for stores and may process customer data as part of those services.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Operate website functionality
Remember preferences
Support checkout and account features
Analyze website traffic
Measure advertising performance
Improve marketing and customer experience

You may disable cookies through your browser settings, but some website features may not function properly.

Depending on your location, you may also have rights to opt out of certain cookies, targeted advertising, or data-sharing activities.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information.

However, no method of electronic transmission, payment processing, or data storage is completely secure, and we cannot guarantee absolute security. The FTC’s long-standing privacy framework emphasizes notice, choice, access, and security as key privacy principles for online businesses.

Data Retention

We retain personal information for as long as reasonably necessary to:

Fulfill orders
Provide customer service
Maintain business records
Comply with legal, tax, accounting, and regulatory requirements
Prevent fraud or misuse
Resolve disputes
Enforce our policies and agreements

When information is no longer needed, we may delete, anonymize, or securely retain it as required by law or legitimate business needs.

Your Privacy Rights

Depending on your location, you may have privacy rights including the right to:

Access personal information we hold about you
Correct inaccurate personal information
Request deletion of personal information
Withdraw consent where applicable
Opt out of marketing communications
Opt out of certain targeted advertising or data-sharing activities
Request a copy or portability of certain personal information

To exercise privacy rights, contact us at:

support@mtnmotoworks.com

We may need to verify your identity before processing certain requests.

Third-Party Links

Our website may contain links to third-party websites, apps, tools, or services.

MTN MotoWorks is not responsible for the privacy, security, or data practices of third-party websites or services. Please review their privacy policies before providing personal information.

Children’s Privacy

Our services are not intended for children or individuals under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and delete the information where required.